Returns & Exchanges

At GGM Gastro Nordic, we strive to ensure your commercial kitchen equipment meets your professional standards through a transparent and efficient return process. If you are not completely satisfied with your purchase, you may initiate a return within 14 days of delivery provided the items are in their original, unused condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via our portal or email with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Equipment

  Ensure the product is securely packed in its original manufacturer packaging, including all manuals, accessories, and protective inserts to prevent damage during transit.

• 3.
  Ship to Our Warehouse

  Affix the provided return label or arrange for freight collection for heavy machinery, then dispatch the package to our designated Nordic distribution center.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned goods, we will process your refund or exchange within 7-10 business days using your original payment method.